Feedback, concerns and your data
Tell us when we get it wrong.
We'd genuinely rather hear it from you than not hear it at all. Most things we can put right the same day.
Raising a concern
How to complain, and what happens next
- 1
Speak to the Responsible Pharmacist
Their name is displayed in the pharmacy every day. Most things get resolved on the spot.
- 2
Or put it in writing
Email [email protected] or write to us at 84 High Street. Include what happened, when, and how you'd like it put right.
- 3
We'll acknowledge and investigate
We acknowledge within 3 working days. We’ll offer to talk it through so we can agree how it will be handled and when you’ll hear back - we aim to respond fully within 10 working days.
- 4
If you're still not happy
You can raise it with NHS England, or with the General Pharmaceutical Council at pharmacyregulation.org. You don't have to come to us first.
Privacy notice
What we do with your information
The short version: we only use your information to look after you, we keep it to NHS information governance standards, and we don't sell it to anyone. Ever.
Who's responsible
MDX Healthcare Ltd, trading as Medix Pharmacy, is the data controller. Daniel Cheung is the Superintendent Pharmacist accountable for how your information is handled.
What we hold
Your name, contact details, NHS number, GP, medicines, allergies and the records of any consultation you have with us.
Who we share it with
Your GP, and other NHS professionals involved in your care, with your consent. Our technology suppliers process data on our behalf under a written agreement.
Your rights
You can ask for a copy of what we hold, ask us to correct it, or object to how we use it. Contact us and we'll respond within one month.